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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Andrew Collins

Andrew Collins

February 9, 2026

5  out of  5
rating by Andrew Collins
"Allison and her team are extremely personable, responsive, and reliable. I highly recommend their State Farm office!"
We responded:
"Thank you Andrew! It was wonderful meeting with you and Lauren for your bi-annual policy review. We appreciate you choosing our agency here in Erlanger and look forward to continuing to serve you in the future. "
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Stephanie Stanton

February 8, 2026

5  out of  5
rating by Stephanie Stanton
"Was such a fast and easy experience! I felt like I got the best discounted rate for an auto + renters bundle and couldn’t be happier. Mason and Allison are the best!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Erlanger to know that you had such a wonderful experience with our team. We look forward to taking care of you!"
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Jason Sheffield

February 3, 2026

5  out of  5
rating by Jason Sheffield
"Mason was very polite and helpful in getting me the coverage I needed. Getting everything set up was quick and easy."
We responded:
"Thank you Jason! So glad we were able to help you with your auto and renters insurance. Thank you for choosing our agency!"
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Greg Gambrel

February 2, 2026

5  out of  5
rating by Greg Gambrel
"Met Allison and her entire staff today. When we stopped in to shop insurance. They took care of us, increasing our coverage and saving us money. Would definitely recommend them to anyone looking for insurance."
We responded:
"Thank you for the kind words Greg! I may be biased but we have a pretty great team 😊 it was wonderful meeting you and we look forward to taking care of you! "
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Kelley Siler

January 29, 2026

5  out of  5
rating by Kelley Siler
"Needed car insurance and decided to check out State Farm. Called and spoke with Mason Gambrel. He was patient with me. Found a rate I was happy with. Will recommend him to others."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Allison Hornback’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Lindsay Giles

January 14, 2026

5  out of  5
rating by Lindsay Giles
"Mason was amazing with explaining the different types of coverage and getting things! I will continue to reach out to him with all of my insurance needs!!"
We responded:
"Thank you for the fantastic review, Lindsay! We are always here to help with your insurance needs here in Erlanger. "
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Paige Ledford

January 9, 2026

5  out of  5
rating by Paige Ledford
"Mason was such a huge help! So many agents rush through the process to make a sale but Mason actually took the time to not only compare my existing coverage but break down what each element of the policy and what we would need once we’re homeowners and why. Would recommend giving him a call over completing on your own- you won’t regret it!"
We responded:
"Great to hear your feedback, Paige! We appreciate you and so glad that you felt like your quotes were personalized."
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Timothy Carlston

January 7, 2026

4  out of  5
rating by Timothy Carlston
"Great response from the people there, very friendly and helpful"
We responded:
"Thank you, Timothy! We appreciate you choosing our agency!"
Profile photo of Linda Layne

Linda Layne

December 29, 2025

5  out of  5
rating by Linda Layne
"Mason Gambrel saved me a TON of money today! He was knowledgeable, efficient, friendly and made great suggestions for my coverage. He’s my new best friend and I’m putting him on my speed dial. I walked out of State Farm the absolute happiest person in the world. Thank you Mason!!"
We responded:
"Thank you Linda! So glad we are able to save you some money and provide great service! "
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Carter Tuel

December 29, 2025

5  out of  5
rating by Carter Tuel
"Mason was fantastic to work with—very helpful, patient, and always quick to answer questions. I felt confident I was getting the best coverage. Highly recommend!"
We responded:
"Thank you Carter! We appreciate you choosing our agency, and look forward to taking care of you!"
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Kevin Karnes

December 27, 2025

4  out of  5
rating by Kevin Karnes
"The people at this office are always helpful and friendly."
We responded:
"Thank you, Kevin! "
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Tayler

December 18, 2025

5  out of  5
rating by Tayler
"Mason was great! Fast, knowledgeable, and extremely helpful throughout the entire process. He made everything easy to understand and helped me choose coverage that really fits my family’s needs. Highly recommend!"
We responded:
"Thank you for the feedback, Tayler! So happy we could help you get your life coverage set up. We look forward to taking care of you for years to come!"
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Sara Eskelsen

December 16, 2025

5  out of  5
rating by Sara Eskelsen
"Loved working with these agents. They were quick to get back and was able to save money. Thank you!"
We responded:
"Thank you Sara!! Welcome to the area! "
Profile photo of tayler schewene

tayler schewene

December 16, 2025

5  out of  5
rating by tayler schewene
"Mason was great and throughly helped me figure out everything needed for my policy , was a huge help and would recommend him!!"
We responded:
"Thanks so much Tayler! So glad Mason took great care of you! "
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Sheri Davidson

December 12, 2025

5  out of  5
rating by Sheri Davidson
"Mason is awesome!!! He was able to help with auto insurance along with commercial insurance…not to mention helping with life insurance!!! He took the time to listen and understood our needs as a family!!! Wish I would have found him earlier!!! Thanks again!!!"
We responded:
"Thanks Sheri! Appreciate you choosing us! "
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Aaron Wilson

December 10, 2025

5  out of  5
rating by Aaron Wilson
"Allison and Ann were extremely helpful in navigating my recent home insurance claim. They were very responsive, understanding, and proactive helping my claim get approved by the claims adjuster. I have been a customer for 10 years and this level of customer service and care will keep me a customer for years to come."
We responded:
"Thank you Aaron! We appreciate your loyalty!"
Profile photo of Greg Fuller

Greg Fuller

December 9, 2025

5  out of  5
rating by Greg Fuller
"We’ve been with Allison Hornbeck State Farm office for quite a few years now, could not be more pleased with the service we get. Ashley is always at the ready anytime we have needed anything, from new car insurance to switching vehicles. She always provides friendly welcomed service and makes sure everything is done to our satisfaction."
We responded:
"Thank you Greg! So glad to hear you have had a great experience with our office. We appreciate you!"
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Lisa Marie

December 9, 2025

5  out of  5
rating by Lisa Marie
"They were very helpful and were sure to help me since I was in such a rush! Wonderful service!"
We responded:
"Thank you Lisa! Welcome to KY and thank you for choosing our agency! "
Profile photo of Kudakwashe Gwenhamo

Kudakwashe Gwenhamo

December 8, 2025

5  out of  5
rating by Kudakwashe Gwenhamo
"Mason is amazing to work with! He communicates effectively which makes working with him effortless. I would definitely recommend"
We responded:
"Thank you Ignatious! We are so happy you had a good experience and appreciate you choosing our agency!"
Profile photo of Kelli Marie

Kelli Marie

December 3, 2025

5  out of  5
rating by Kelli Marie
"Mason was amazing. I was able to make changes to my policy without even a phone call. Very highly recommend."
We responded:
"Thank you Kelli! So glad you had a great experience with our office. We appreciate your business! "
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Vortex

November 26, 2025

5  out of  5
rating by Vortex
"Talked with Mason without having to wait. Service was great, insurance was prepared and highly recommended."
We responded:
"Love that you had a great experience! Thank you for the kind words!"
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mckenna holland

November 25, 2025

5  out of  5
rating by mckenna holland
"Mason was great. It was so nice speaking with someone who can get everything together for you quickly. Super easy to get my needs handled, would definitely recommend!"
We responded:
"Thank you, McKenna! Mason is great and we are glad to have the opportunity to earn your business! "
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Lindsay Christman

November 19, 2025

5  out of  5
rating by Lindsay Christman
"Mason Gambrel was awesome to work with! Talking to him was effortless and he was very helpful with getting me a better car insurance and renters insurance rate! Would recommend him to anyone!"
We responded:
"Lindsay, we are so glad to have you back! Thank you for the kind words!"
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Julie Durbin

November 19, 2025

5  out of  5
rating by Julie Durbin
"Allison and her team are outstanding! Great response times and very knowledgeable about policy questions. I have been a client for many years and highly recommend Allison for all of your insurance needs."
We responded:
"Thank you Julie! We appreciate you trusting us."
Profile photo of Donna Ming

Donna Ming

November 18, 2025

5  out of  5
rating by Donna Ming
"Completed a basic insurance policy review today with Allison Hornback in Erlanger. She was thorough, personable and really helped me understand the contents of my home and auto policies. She is also well versed in life insurance and financial planning. I highly recommend Allison and her office for your insurance needs. They are extremely helpful and have always been very responsive on a daily basis."
We responded:
"Thank you Donna! I so enjoyed your visit today and appreciate you trusting us to take care of you!"